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Firefox hangs when trying to print

Posted

When I try to print a web page from firefox almost everything freezes. and the only thing I can do is to press ctrl+alt+del and then logout then login again and startup all the programs.

Note that I dont have an actual printer installed, but I'm trying to use adobe acrobat's printer.

I had windows 7 32 bit and lately changed to 64 bit and pretty much installed every thing I had before. I did not have this issue in my previous OS.

and also I checked with IE8 it prints fine.

Thank you in advance for any help.

This happened

Every time Firefox opened

== When I installed windows 7 64 bit

When I try to print a web page from firefox almost everything freezes. and the only thing I can do is to press ctrl+alt+del and then logout then login again and startup all the programs. Note that I dont have an actual printer installed, but I'm trying to use adobe acrobat's printer. I had windows 7 32 bit and lately changed to 64 bit and pretty much installed every thing I had before. I did not have this issue in my previous OS. and also I checked with IE8 it prints fine. Thank you in advance for any help. == This happened == Every time Firefox opened == When I installed windows 7 64 bit

Chosen solution

Do you have that problem when running in the Firefox SafeMode? http://support.mozilla.com/en-US/kb/Safe+Mode Don't select anything right now, just use "Continue in SafeMode."

If not, see this: http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • -Version 1.1.2.0
  • Office Plugin for Netscape Navigator
  • Adobe PDF Plug-In For Firefox and Netscape
  • Default Plug-in
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.732
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 10.0 r45
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

More Information

Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
MultirowBookmarksToolbar
4.9
true
Adblock Plus
1.2
true
Xmarks
3.6.15
true
foxmarks@kei.com
Greasemonkey
0.8.20100408.6
true
FlashGot
1.2.1.21
true
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
RapidShare DownloadHelper
1.0
true
rsDownloadHelper@yevgenyandrov.net
Skype extension for Firefox
4.2.0.5198
true
IDM CC
6.9.7
true
mozilla_cc@internetdownloadmanager.com
Java Console
6.0.20
true
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.mstone
rv:1.9.2.3
browser.tabs.insertRelatedAfterCurrent
false
extensions.lastAppVersion
3.6.3
network.cookie.prefsMigrated
true
places.last_vacuum
1273275352
print.print_printer
Adobe PDF
print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
false
print.printer_Adobe_PDF.print_edge_bottom
0
print.printer_Adobe_PDF.print_edge_left
0
print.printer_Adobe_PDF.print_edge_right
0
print.printer_Adobe_PDF.print_edge_top
0
print.printer_Adobe_PDF.print_evenpages
true
print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft
&PT
print.printer_Adobe_PDF.print_footerright
&D
print.printer_Adobe_PDF.print_headercenter
print.printer_Adobe_PDF.print_headerleft
&T
print.printer_Adobe_PDF.print_headerright
&U
print.printer_Adobe_PDF.print_in_color
true
print.printer_Adobe_PDF.print_margin_bottom
0.5
print.printer_Adobe_PDF.print_margin_left
0.5
print.printer_Adobe_PDF.print_margin_right
0.5
print.printer_Adobe_PDF.print_margin_top
0.5
print.printer_Adobe_PDF.print_oddpages
true
print.printer_Adobe_PDF.print_orientation
0
print.printer_Adobe_PDF.print_pagedelay
500
print.printer_Adobe_PDF.print_paper_data
1
print.printer_Adobe_PDF.print_paper_height
11.00
print.printer_Adobe_PDF.print_paper_size_type
0
print.printer_Adobe_PDF.print_paper_size_unit
0
print.printer_Adobe_PDF.print_paper_width
8.50
print.printer_Adobe_PDF.print_reversed
false
print.printer_Adobe_PDF.print_scaling
1.00
print.printer_Adobe_PDF.print_shrink_to_fit
true
print.printer_Adobe_PDF.print_to_file
true
print.printer_Adobe_PDF.print_unwriteable_margin_bottom
0
print.printer_Adobe_PDF.print_unwriteable_margin_left
0
print.printer_Adobe_PDF.print_unwriteable_margin_right
0
print.printer_Adobe_PDF.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

the-edmeister
  • Top 25 Contributor
  • Moderator
5309 solutions 39394 answers

Chosen Solution

Do you have that problem when running in the Firefox SafeMode? http://support.mozilla.com/en-US/kb/Safe+Mode Don't select anything right now, just use "Continue in SafeMode."

If not, see this: http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

Do you have that problem when running in the Firefox SafeMode? [http://support.mozilla.com/en-US/kb/Safe+Mode] ''Don't select anything right now, just use "Continue in SafeMode."'' If not, see this: [http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]
dezy 0 solutions 1 answers

Helpful Reply

thanks that helped

the problem was with IDM extension

thanks that helped the problem was with IDM extension