Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashed when I use windows 7 64 bit, anything I can do?

  • 1 reply
  • 52 have this problem
  • Last reply by rjohnson19

more options

use Firefox on my new computer it crashes. I am running Windows 64 bit and it always crashes. Anything I can do?

All Replies (1)

more options

There are many ways you can try and troubleshoot a startup crash, if that is what you mean by "it always crashes."

Are you seeing a Mozilla crash reporter dialog?

For us to look at your crash report please read:

Paste the contents of a few of the text files in the submitted folder here.

Do you have this problem when running in Firefox Safe Mode? Don't select anything right now, just use "Continue in Safe Mode."

If it does not occur in Safe Mode, an extension is at fault. To find out which one, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Does the problem occur in a new profile? Profile Manager - Create, remove, or switch Firefox profiles Follow the directions to create a new profile temporarily for troubleshooting. Don't delete your old (default) profile.

See also Firefox crashes when you open it for more troubleshooting steps.