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FF will not open because it's asking me to update to 3.6, but I've already updated.

  • 4 replies
  • 1 has this problem
  • Last reply by Shawn

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FF will not open up because it asks me to update to 3.6 even though I've already updated it several times.

This happened

Every time Firefox opened

== I was asked to update a couple months ago

All Replies (4)

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1. Have you reinstalled Firefox from getfirefox.com?

If reinstalling did not help, we need to remove your update configuration files. They consist of the following:

  • active-update.xml
  • updates.xml
  • Your Updates Folder

In Windows XP, this is located in C:\Documents and Settings\\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox

In Windows Vista, this is located in C:\Users\\AppData\Local\Mozilla\Firefox\Mozilla Firefox'

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I was asked if I reinstalled FF, but I am not computer savvy so I have to ask what does one do to "reinstall" FF?

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N Bain,

To reinstall Firefox, go to http://www.getfirefox.com . Install it over your installation

Installing Firefox

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When I click on Install FF 3.6.3, it asks me to save the file. If I save the file, then what do I do?