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Firefox cannot access the internet but other programs can, and all the steps in the help section don't help.

Posted

When ever I open Firefox it says "unable to connect" but internet explorer can connect. This started yesturday. I had been online with firefox then I closed the window and ten minutes later when I tried to get back on it started this unable to connect.

This happened

Every time Firefox opened

I tried to open Firefox yesturday.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CPDTDF)

When ever I open Firefox it says "unable to connect" but internet explorer can connect. This started yesturday. I had been online with firefox then I closed the window and ten minutes later when I tried to get back on it started this unable to connect. == This happened == Every time Firefox opened == I tried to open Firefox yesturday. == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CPDTDF)

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CPDTDF)

More Information

Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
McAfee SiteAdvisor
3.0
true
Move Media Player
1.0.0.%(version)s
true
moveplayer@movenetworks.com
Modified Preferences
Name
Value
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://teefury.com/
browser.startup.homepage_override.mstone
rv:1.9.2.3
extensions.lastAppVersion
3.6.3
keyword.URL
http://www.bing.com/search?FORM=IEFM1&q=
network.cookie.prefsMigrated
true
network.dns.disableIPv6
true
places.last_vacuum
1271467133
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false

Chris Ilias
  • Top 25 Contributor
  • Moderator
322 solutions 1889 answers
See https://support.mozilla.com/en-US/kb/Firefox+cannot+load+websites+but+other+programs+can