Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

My Thunderbird Account was updated by TB on 2 September and since then all of my new emails go to Trash and although I've tried the various responses to such questions I've been unable to change the problem and I'd very much like your assistance please.

tcannon69

My Thunderbird Account was updated by TB on 2 September. Since then all of my new emails go to Trash. Although I've tried the various responses to such questions, I've been unable to change the problem and get my new emails to come into my Inbox. I'd very much like your assistance please. Thank you.

My Thunderbird Account was updated by TB on 2 September. Since then all of my new emails go to Trash. Although I've tried the various responses to such questions, I've been unable to change the problem and get my new emails to come into my Inbox. I'd very much like your assistance please. Thank you.

All Replies (3)

If you are using filters, make sure none of them have a blank (empty) field.

I have this EXACT issue. I get emails from three separate providers and it's only the AOL controlled ones that are going to Trash.

I check AOL online and it doesn't send emails to trash folder but when TB downloads the emails, all go to Trash.

Ed said

If you are using filters, make sure none of them have a blank (empty) field.


I've been using the same Filters for years and never had a problem until the Sept. 2nd date like the OP posted.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.