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Changed my shaw email password and now thunderbird won't download messages

Thunderbird Send and receive email
david replied
ElsieH25
ElsieH25

I had to recently change my password on my shaw email account. Now thunderbird won't download my emails. I changed the password in the account settings to match the shaw email account password but I keep getting an error message: "Host contacted, sending login information..." and then after a long delay the error message reads "Login to server pop.shaw.ca with username ... failed". Any idea what I'm doing wrong by simply changing the password? I think this happened before and some wonderful human on this forum told me I had to put something before the password or click/unclick a particular box, but I can't find that old answer to my previous question. Thanks in advance for any help someone can offer!

I had to recently change my password on my shaw email account. Now thunderbird won't download my emails. I changed the password in the account settings to match the shaw email account password but I keep getting an error message: "Host contacted, sending login information..." and then after a long delay the error message reads "Login to server pop.shaw.ca with username ... failed". Any idea what I'm doing wrong by simply changing the password? I think this happened before and some wonderful human on this forum told me I had to put something before the password or click/unclick a particular box, but I can't find that old answer to my previous question. Thanks in advance for any help someone can offer!

All Replies (1)

david
david
  • Top 10 Contributor

Sometimes it helps to remove whatever is stored for the account. to do that

  1. click to 'server settings' pane
  2. click the privacy&security pane
  3. click savedpasswords and then showpasswords
  4. highlight the rows associated with the account and delete them
  5. close and restart thunderbird and maybe you will be prompted for the password.
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