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I wast to recover using recover keys, but there is no >forgot password< button at sign in, how do I get to the button?

Firefox Reset passwords
Paul replied
John
John

My primary password was change on June 16, 2026. I did not initiate the change, nor have information about the new password. I have recovery keys I would like to try. I am not certain whether when the password was changed the recovery keys were as well.

The first step in support instructions is to click >forgot password< button at sign it. There is no such button.

My primary password was change on June 16, 2026. I did not initiate the change, nor have information about the new password. I have recovery keys I would like to try. I am not certain whether when the password was changed the recovery keys were as well. The first step in support instructions is to click >forgot password< button at sign it. There is no such button.

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Paul
Paul
  • Top 25 Contributor
  • Moderator

Hi John

The recovery keys are for your Mozilla Account. If you do not have your Primary Password this support article should help:

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

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