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Unable to “Accept Permissions” after password update

  • 4 replies
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  • Last reply by peanut
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peanut
peanut

Hi,

I am unable to get Thunderbird to work after my microsoft password was updated. I get the popup & enter my email & new password, but I never get the second popup to accept permissions. It just doesn’t go any further. I can see Failed login attempts for TB on the microsoft side. I am not too tech savvy, so I’m doing my best to troubleshoot!

This is Thunderbird 78.14.0 on mac 10.11, YES, that is old, it is a legacy mac! It was successfully setup with OAuth2 over 3 years ago & worked fine until the password update. I was able to add TB to an old 10.15 mac & it got the permissions popup & the account was added fine (but it is also using TB 150.0.2). Oddly, there was no 2FA prompts given, it just connected with my password only??

I had a number of devices that needed passwords updated, so I’m wondering if there was a conflict when trying to do this one? Do I need to delete certain files? I found where to delete the stored passwords & did that, but it’s not moving past that point to even store new ones & connect. I can’t grant permissions?

Also, I notice the successful TB login activity shows my IP address, whereas the unsuccessful one shows Browser Mozilla Firefox. I’m not sure if that helps with troubleshooting or not!

Thank you for your time!

Hi, I am unable to get Thunderbird to work after my microsoft password was updated. I get the popup & enter my email & new password, but I never get the second popup to accept permissions. It just doesn’t go any further. I can see Failed login attempts for TB on the microsoft side. I am not too tech savvy, so I’m doing my best to troubleshoot! This is Thunderbird 78.14.0 on mac 10.11, YES, that is old, it is a legacy mac! It was successfully setup with OAuth2 over 3 years ago & worked fine until the password update. I was able to add TB to an old 10.15 mac & it got the permissions popup & the account was added fine (but it is also using TB 150.0.2). Oddly, there was no 2FA prompts given, it just connected with my password only?? I had a number of devices that needed passwords updated, so I’m wondering if there was a conflict when trying to do this one? Do I need to delete certain files? I found where to delete the stored passwords & did that, but it’s not moving past that point to even store new ones & connect. I can’t grant permissions? Also, I notice the successful TB login activity shows my IP address, whereas the unsuccessful one shows Browser Mozilla Firefox. I’m not sure if that helps with troubleshooting or not! Thank you for your time!

All Replies (4)

Lin
Lin
  • Top 10 Contributor

- Make sure cookies are allowed (Settings | Privacy & Security | Web Content}

- Remove all saved cookies for this account (Settings | Privacy & Security | Web Content Show Cookies button)

- Delete all saved passwords for this account (Settings | Privacy & Security | Passwords)

- Restart Thunderbird.

Hopefully you will be prompted for your credentials and they will be accepted this time.

I must mention - I have a Microsoft Outlook.com account I created for testing purposes only. I have NOT been able to make the outgoing (SMTP) server accept my credentials. I can receive, I cannot send. I see many other similar complaints here, but no guaranteed solutions. I hope you are not in that group,

peanut
peanut Question owner

Thanks for your reply Lin! I already had cookies allowed & had deleted the passwords. But I hadn’t seen where to delete cookies. I deleted the cookies & also the cache & was prompted for the login after restart, but as before, it doesn’t go past the screen “Do you trust email . com” , so I still can’t get to the next screen to accept permissions for TB. All the server settings are correct.

I started to read about adjusting stuff in the Config:Editor, but I am out of my depth looking at that! But if there was something to try there, I could attempt.

christ1
christ1
  • Top 25 Contributor
  • Moderator

Other things to consider: Don't use a VPN while attempting to authenticate. Don't run a local web server or any other service listening on TCP port 80 while attempting to authenticate.

peanut
peanut Question owner

Thanks christ1, No VPN is running. I don’t know what your last comment about TCP port 80 means? I just have a home office with multiple computers, printers etc. I was able to get the other mac setup with TB, just not this one. So if there was a device interference, would that have been possible?

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