Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

disconnect

  • 2 replies
  • 1 has this problem
  • Last reply by Ellen
  • Open

trostenberg
trostenberg

It says my account has been disconnected. Why and how do i re-connect?

It says my account has been disconnected. Why and how do i re-connect?

All Replies (2)

Konstantina Papadea
Konstantina Papadea
  • Top 25 Contributor
  • Moderator
Mozilla Staff

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

Ellen
Ellen

why is my account disconnected? I was using it earlier today then went back to it and it wasn't working, says disconnected.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.