Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Updated Thunderbird on my new Android. Checked on PC version update. Did that and it crashed.

  • 1 reply
  • 0 have this problem
  • 16 views
  • Last reply by Lin
  • Open

Now I have Tbird running on my Android with all my email accounts in it. However; my PC version (Win 11) is like a first install. Blank slate. It asks about some "Hub" thing and I don't understand exactly what it is asking for. Outlook name and password? Mozilla account name and password? Some other username and password? Can't transfer anything from mobile to PC (not good). Any way to fix this? Don't tell me I might have to go back to Outlook...

Now I have Tbird running on my Android with all my email accounts in it. However; my PC version (Win 11) is like a first install. Blank slate. It asks about some "Hub" thing and I don't understand exactly what it is asking for. Outlook name and password? Mozilla account name and password? Some other username and password? Can't transfer anything from mobile to PC (not good). Any way to fix this? Don't tell me I might have to go back to Outlook...

All Replies (1)

Accounts information will not transfer from your Android device to your PC. If this is your initial install of Thunderbird on the PC, you will have to set up each account from scratch, though, of course, you can compare the settings with those on the Android device. It is asking for your email account user IDs and passwords.

"Accounts Hub" is new, 'experimental' feature that can help you set up email accounts. It works for most people, but is 100% reliable for some. That's why it can be disabled and you can use the old accounts setup wizard, or enter the server information manually. The feature's setting can be found at <Settings | General | Account Hub>. If it's not working for you, you can disable it here.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.