Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox opens two windows, one orignial profile and one with a VPN?

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by Paul
  • Open

Transylvania6-5K
Transylvania6-5K

I just purchased this laptop, supposedly running W11. Since installing FF on it, I have been having two windows open. The first is listed as original profile. Either a few seconds later or some time later, another window opens. With it, a VPN opens. The best I can tell, the original profile may or may not have a VPN open.

I actually prefer the second one, since it is most like the W10 FF I had. The original is blank except for the FF search window.

Why is this happening?

Also, please be patient and treat me like a newbie. It took a long time for me to get W10 and this is completely new to me. Even basic things are taking time to find now.

Thanks,

I just purchased this laptop, supposedly running W11. Since installing FF on it, I have been having two windows open. The first is listed as original profile. Either a few seconds later or some time later, another window opens. With it, a VPN opens. The best I can tell, the original profile may or may not have a VPN open. I actually prefer the second one, since it is most like the W10 FF I had. The original is blank except for the FF search window. Why is this happening? Also, please be patient and treat me like a newbie. It took a long time for me to get W10 and this is completely new to me. Even basic things are taking time to find now. Thanks,

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

We are gradually rolling out the VPN to Firefox users. As such it is possible that one copy of Firefox may have the VPN and one may not.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.