Issue is actually for the extension that I had and now it's not on the extensions that I have. I tried to do a search for it but cannot find it. It's the nielsen mobile and computer extension. I've tried putting in different things (i.e. part of the name, the entire name, etc.) but to no avail. I've had it for years so I don't remember what I put in or it automatically came up when I added this device. I hope someone can tell me where to find it/what to put in the search in order to add it back to my extensions.