Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New Account Setup Hub does not work with @live.de (Outlook) Mail

  • No replies
  • 0 have this problem
  • Open

Hi I wanted to add my @live.de (Outlook) email account in Thunderbird. I entered the email and got redirected to Microsoft oauth, which I granted. After some loading I was presented a screen, where I should enter my password and username (again). After doing so I see a "Exchange auth error". I guess this means I somehow got in the exchange funnel, which is not fitting for my private outlook account. I was left in this state with back bringing me to the first view (before oauth) and continue gives me the error.

I could solve this problem by disabling the new account setup hub and setting it up using the old one.

If this experimental feature is enabled by default, you need a "something is not working please take me to the old version" button in the footer. I did not find any ways to report this bug, so I hope here is the right place.

Hi I wanted to add my @live.de (Outlook) email account in Thunderbird. I entered the email and got redirected to Microsoft oauth, which I granted. After some loading I was presented a screen, where I should enter my password and username (again). After doing so I see a "Exchange auth error". I guess this means I somehow got in the exchange funnel, which is not fitting for my private outlook account. I was left in this state with back bringing me to the first view (before oauth) and continue gives me the error. I could solve this problem by disabling the new account setup hub and setting it up using the old one. If this experimental feature is enabled by default, you need a "something is not working please take me to the old version" button in the footer. I did not find any ways to report this bug, so I hope here is the right place.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.