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Duplicated emails in inbox

steveridgewell
steveridgewell

Some of the emails in my inbox are coming through as duplicates, ie I'm getting 2 copies of each email. Why is this?

Some of the emails in my inbox are coming through as duplicates, ie I'm getting 2 copies of each email. Why is this?

All Replies (1)

Platform34
Platform34

Hi Steve Do you use the Unified inbox. Check "Unify" is not enabled on the "All Mail" folder. It should be disabled. This is the most common reason to observe duplicates.

  1. Open the account list.
  2. Tap account name
  3. Tap manage folders (bottom of list)
  4. Tap "All Mail" folder
  5. Disable "Unify"

Some providers such as gmail allow labels to be assigned to an email. If an email is assigned more than one label, it can appear duplicated as Thunderbird treats labels as seperate folders.

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