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Unable to install TBird

  • 2 replies
  • 0 have this problem
  • Last reply by sfhowes

koisj1
koisj1

Have deleted install pkg from W10 computer (PC). Figured if all was deleted new install would be easy. But, I keep getting message" Your Thunderbird Profile cannot be loaded. It may be\ missing or inaccessible"

If I have deleted all attempts at installing how can I need the profile? Wouldn't it be created in the new install. What specific files or folders should I be looking for? I have referred to "How do I find my Profile? and associated documents. and uninstalling the Firefox file from the MS apps list doesn't seem to clean this message trigger.

Frustrated after 5 tries...

Have deleted install pkg from W10 computer (PC). Figured if all was deleted new install would be easy. But, I keep getting message" Your Thunderbird Profile cannot be loaded. It may be\ missing or inaccessible" If I have deleted all attempts at installing how can I need the profile? Wouldn't it be created in the new install. What specific files or folders should I be looking for? I have referred to "How do I find my Profile? and associated documents. and uninstalling the Firefox file from the MS apps list doesn't seem to clean this message trigger. Frustrated after 5 tries...

All Replies (2)

Lin
Lin

I'm not clear what your intention is. Are you trying to do a virgin install, as if Thunderbird was never on this computer? And there is nothing from a previous installation that you want to preserve, like old email and accounts? If so, look in the location where the user profiles are stored, which is, by default,

C:\Users\<your user name>\AppData\Roaming\Thunderbird

Rename the Thunderbird folder to something like "Thunderbird.OLD" and try installing Thunderbird again. When you first run it after installing, it should create a fresh new profile for you and prompt you to create new accounts. Once everything is working the way you want, you can go back and delete the "Thunderbird.OLD" folder.

If this isn't what you're trying to do, please clarify and provide more details.

Modified by Lin

sfhowes
sfhowes
  • Top 25 Contributor

Did you originally install from the MS Store and then install the version from thunderbird.net? The two versions store the profile in different locations.

https://support.mozilla.org/en-US/questions/1434631

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