Exchange Inbox disappearing. Bug 2009429?
Hi all,
After thoroughly searching this database, I could not locate an answer to the issue I am facing, although there seem to have been several similar cases.
My former university has recently decided to delete alumni email accounts, so I am using Thunderbird for email transferring from university to GMail (added both accounts to Thunderbird and then began copying emails and folders). Transfer is slow, depending on the server capabilities etc., but I am going folder by folder and so far it has been fine. I began the transfers a week ago.
Last night I noticed my Thunderbird inbox for my school is not showing anymore. The profile folder is only showing one file (.msf) for Inbox, instead of what should be, in my understanding, two files.
Thunderbird is still communicating well with the university email server because I made a folder rearrangement on the university webmail service (outlook.com) and it showed on Thunderbird. In addition, all my Inbox emails appear fine on the university webmail service (outlook.com).
Any ideas? This is obviously important and urgent.
Thank you in advance.
Modified by Wayne Mery
All Replies (5)
Do you have write access to the directory specified in MOZ_LOG_FILE? Yes
Did you shut down the application? (data is buffered in memory until the application and log file is closed) Yes
Did you restart Thunderbird? This will wipe out the log of the session you wanted to debug, because every restart wipes the previous log. I checked the log file while Thunderbird was still open
If you used a Windows batch file, is the batch file set/allowed to run with administrator privileges? Not applicable
Do your log variables contain quotation marks or other invalid characters? I copied all entries directly from Eleanor's message above
Are your log module names correctly CASE SENSITIVE? (meaning mixed case, or camel case which is not all upper case, nor all lower case) I copied all entries directly from Eleanor's message above
I tried the same instructions with different paths for the log file and every time the file was empty. Throughout the process, the only log file that was not empty included the text below.
[Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Making operation request e9869e5f-c85b-48f2-88ab-eeba43f66f60: SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Response received for request e9869e5f-c85b-48f2-88ab-eeba43f66f60 (status 200): SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Making operation request 270ee046-92f0-44a8-9cda-5e330a4fbc21: SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Response received for request 270ee046-92f0-44a8-9cda-5e330a4fbc21 (status 200): SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Making operation request 0563677a-ec69-49f6-94a0-a979f6751055: SyncFolderHierarchy [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Response received for request 0563677a-ec69-49f6-94a0-a979f6751055 (status 200): SyncFolderHierarchy [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Making operation request 4fade686-64c5-4878-866a-512b96df80f3: SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Response received for request 4fade686-64c5-4878-866a-512b96df80f3 (status 200): SyncFolderItems
Modified by yak
Do you have write access to the directory specified in MOZ_LOG_FILE? Yes
Did you shut down the application? (data is buffered in memory until the application and log file is closed) I checked the log file while the program was still open
Did you restart Thunderbird? This will wipe out the log of the session you wanted to debug, because every restart wipes the previous log. No
If you used a Windows batch file, is the batch file set/allowed to run with administrator privileges? Not applicable
Do your log variables contain quotation marks or other invalid characters? I copied them from Eleanor's message above
Are your log module names correctly CASE SENSITIVE? (meaning mixed case, or camel case which is not all upper case, nor all lower case) I copied them from Eleanor's message above
I tried the instructions plenty of times with different file paths and the only log that was not empty included the text below.
[Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Making operation request e9869e5f-c85b-48f2-88ab-eeba43f66f60: SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Response received for request e9869e5f-c85b-48f2-88ab-eeba43f66f60 (status 200): SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Making operation request 270ee046-92f0-44a8-9cda-5e330a4fbc21: SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Response received for request 270ee046-92f0-44a8-9cda-5e330a4fbc21 (status 200): SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Making operation request 0563677a-ec69-49f6-94a0-a979f6751055: SyncFolderHierarchy [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Response received for request 0563677a-ec69-49f6-94a0-a979f6751055 (status 200): SyncFolderHierarchy [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Making operation request 4fade686-64c5-4878-866a-512b96df80f3: SyncFolderItems [Parent 44700: Main Thread]: I/ews_xpcom::* [ews_xpcom::client] Response received for request 4fade686-64c5-4878-866a-512b96df80f3 (status 200): SyncFolderItems
Modified by yak
Thanks. Can you try with the current beta? It should have a fix for the "too many concurrent connections error" you're seeing in that log.
Do you mean 148.0beta? My understanding is it's still in preview, in which case is it safe to use? And should I download it separately or just perform the usual Thunderbird update process?
Modified by yak
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