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Account Disappeared

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  • Last reply by Denys

At startup, Firefox starts with an account setup screen. I have been using current setup for 3 years. Tried troubleshoot mode to no avail. Had same problem 3 years ago.

At startup, Firefox starts with an account setup screen. I have been using current setup for 3 years. Tried troubleshoot mode to no avail. Had same problem 3 years ago.

All Replies (1)

Hi,

Try switching to different profiles. The simplest explanation is that Firefox has for some reason created a new profile, but in that case your old one should still be there.

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