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new computer

Furneaux

having transferred to my new computer I have lost all my contacts and folders

having transferred to my new computer I have lost all my contacts and folders

All Replies (1)

Did you follow these steps? https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

here is the info in brief steps:

  1. ensure thunderbird is NOT running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer, started once and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
#   start thunderbird and all should be there 

Did you have to enter your account information when starting thunderbird? Sharing more info may help.