What mail provider are you using?

I know it is a truly radical idea, but does your provider ignore the pop delete command entirely, or do something else with your email. Google do. Hotmail/outlook do, or certainly used to. I really don;t use them any longer. I think even yahoo do something odd. That is the big three providers internationally. So what provider are you using that you are asking this question about?

re pop3 accounts useless with outlook then

I have known some pop accounts need to compact folders before anything is deleted off the server, so please do this first.

For the Inbox, Drafts and Junk folders:

• Right click on folder and select 'Compact'.

If you have POP and it downloads emails again so you have duplicates then it sounds like the 'popstate.dat' file has a problem. It might be corrupted or you have an Anti-Virus or Cleanup program which has access to your profile and it's messing about with that file.

AS it is unknown whether you have AV and/or Cleanup programs causing an issue: The best method to deal with that is to access the Anti-Virus and set up an exemption for your Thunderbird profile to stop AV from having access to scan etc. Do the same for any clean up software like CCleaner or Wisecleaner.

After setting up the exemption.... To get a clean new popstate.dat file: In Thunderbird

• Help > Troubleshooting Information
• Under 'Application Basics' - half way down is Profile Folder - clickon 'Open Folder' button

A new window opens showing you the contents of your profile name folder.

• Exit Thunderbird now - this is important

• Click on the 'Mail' folder to see list of Pop mail accounts.
• Click on the pop account folder to see contents.
• Delete the 'popstate.dat' file and if you see any others with a number, delete them as well.

Start Thunderbird.

Deleting the popstate.dat file will mean that when you restart Thunderbird you will get a download of anything still on the server, but it should only happen once. The new 'popstate.dat' file should now be up to date and correct.

Please report back on the results after doing all the above.

re : unchecked leave on server - but greyed and checked out is a 'leave for a maximum' which i have as 1 day, there doesnt seem to be an option to uncheck this? I dont want them on the server which is why i chose pop account.

If you have unchecked the 'Leave messages on server', then none of the other settings apply.

If you select 'Leave messages on server' then you can choose how long to leave on server. But you may need to compact folders to force it to work as the folder eg: Inbox still has the email in the folder but the email is marked as deleted and hidden. The compact removes all traces of deleted and moved emails.

As Matt says - google and outlook servers can be a pain.

Gmail - when you delete an email, it can do one of two things. Either it can be put into the gmail Trash (only if you use IMAP) and after 30 days, it will get auto deleted from the 'All Mail' folder and it's gone. If it cannot go into the gmail Trash because you use POP then gmail reads this as only remove the 'label' and therefore email is still stored on server in the 'All Mail' folder. It requires you to periodically log on to sever, access 'All Mail' and manually delete anything that does not have a label applied. Anything you send via gmail server is auto saved by gmail in the server Sent folder - which you will not see if using Pop. It's only visible via webmail.

Please note: if you do not access webmail and delete old mail then it has been known that gmail start to be a pain and only allow a download of a couple of messages until you clear emails off server.

Outlook equally does similar and also anything Sent via outlook server is also stored on server. I think outlook used to have a 'popped off server' folder where it would store those emails for a period of time. Exchange is different again - it's not really designed for Pop. Would not surprise me if this being a pain was designed in order to force users to periodically logon to servers and kill old mail.

thank you for the reply

I had tried to open a new question, but then I saw this one. I'm having a similar problem, but I'm not sure if it's exactly the same.

I have 3 email id's on my internet provider. All 3 use the same POP3 servers. I routinely download the emails for these email id's to not only insure that my Thunderbird inboxes are current but also to clean up the web server by deleting all emails older than 500 days. This had been working for quite some time but when I did the download a couple of days ago, 2 of the 3 email id's did not have their emails older than 500 days deleted from the web server.

I saw the recommendation about compacting the inbox/junk/draft folders, so I did this for email id #2 and this corrected the issue for that email. The emails older than 500 days were deleted from the server. However, the 3rd email id did not have a draft or junk folder on Thunderbird, and compacting just the inbox folder didn't fix the issue. I then created Junk and Draft folders for this email id and compacted them, but the issue was still not resolved.

I'd rather not mess with the popstate.dat file, especially since I'm assuming that it is used by all 3 email id's and 2 of them are now working. Is there something else I can do? Once I get this working, how often do I need to compact these folders? I'm guessing it only needs to be done every so often, since this had been working on all 3 id's.

re :I'd rather not mess with the 'popstate.dat' file, especially since I'm assuming that it is used by all 3 email id's and 2 of them are now working.

In the profile folders, each mail account has it's own mail account folder and each would have it's own 'popstate.dat' file. The only drawback in deleting it is you will download everything currently in the server Inbox for that mail account.

But first I would check all your Account Settings options to see if that 3rd account is not set up the same.

re :However, the 3rd email id did not have a draft or junk folder on Thunderbird, and compacting just the inbox folder didn't fix the issue. I then created Junk and Draft folders for this email id and compacted them, but the issue was still not resolved.

In Pop accounts, Thunderbird auto creates a 'Drafts' folder when you are composing an email using that email address as From. That's assuming you have the auto save to draft set up or you do it manually. When you send the email, a copy is stored in the 'Sent' folder (that is auto created when you send). The copy in the Drafts folder is then marked as deleted and hidden, hence the need to compact when you have sent a few emails to clean up the Drafts folder. The 'Junk' folder is also auto created by Thunderbird, but you would need to set up the junk controls for that account in Account Settings.

re :However, the 3rd email id did not have a draft or junk folder on Thunderbird, and compacting just the inbox folder didn't fix the issue.

You may have Account Settings which are different for that particular mail account. What have you got set up in : 'Account Settings' > 'Server Settings' for that account ? Such as selecting: 'Leave message on server' and 'for at most 500 days' ?

'Account Settings' > 'Copies & Folders' for that account This is where the folder is selected.

No 'Drafts' means you never saved an email whilst composing. This is where the auto settings are located: 'Settings' > 'Composition'

'Account Settings' > 'Junk Settings' for that account No 'Junk' or 'Spam' as it may well be called in recent versions, means you have not set up your Junk Settings and never - not even manually - marked anything as spam. What have you got set up?

I'm still getting inconsistent results when downloading new messages. As I indicated before the 3rd account didn't have Drafts or Junk folder. I subsequently created them. I later updated the account settings to match the settings for Drafts and Junk to match the other 2 accounts. This helped somewhat but Thunderbird was not always deleting the messages older than the Leave messages on server for at most xxx days.

In addition, my main account which had never experienced this issue is not failing to delete messages older than the number of days specified.

The only 2 things I can think of are: 1) Does the "Number of days to leave messages on the server need to be the same for each account? I can't see how this would matter but thought I'd ask.

2) Do all three folders have to be compacted before each download? If so, does it matter which order they are compacted? Also, there are a couple of settings in the settings involving compacting. I do not understand these at all but it is set to Compact all folders when it will save over 99 MB Ask every time before compacting. I have that option checked which I assume means yes.

Any ideas?

re :1) Does the "Number of days to leave messages on the server need to be the same for each account? I can't see how this would matter but thought I'd ask.

No.

re :2) Do all three folders have to be compacted before each download? If so, does it matter which order they are compacted? Also, there are a couple of settings in the settings involving compacting. I do not understand these at all but it is set to Compact all folders when it will save over 99 MB Ask every time before compacting. I have that option checked which I assume means yes.

In Pop accounts, all emails initially arrive in the 'Inbox'. Some may get 'moved' to Junk or another folder for organising or storage. Those 'moved' emails appear in other folders, but in the 'Inbox' they are 'marked as deleted' and hidden. Same applies to anything you delete from the Inbox.

So, the important folder to compact is the Inbox.

Emails are not fully deleted from the 'Inbox' until you compact the 'Inbox'. They are hidden and 'marked as deleted' - compacting fully deletes them and I've found that this is often required in order to get them deleted off the server. Delete has not fully deleted them just in case you deleted in error and it means you can retrieve them.

But, that does not work for webmail accounts that use the Gmail format because it's not possible to put deleted emails into the server Trash - pop accounts only access the server Inbox, so gmail just removes the 'label' and archives the email in 'All Mail'. That means you would have to logon to webmail periodically to properly delete them. So that's a separate issue.

In your case, the auto compacting operates when you have more than 99MB of 'marked as deleted' emails. You could reduce the amount to force it to operate more frequently.

Personally, I manually compact at the end of each day after I have emptied the junk. I get a lot of mail and need to tidy things up more frequently in order to help reduce risks of corruption. I compact, Inbox, Drafts and Junk to clean them up as they tend to get the most deletes or moved emails OR I compact the entire account if I've deleted a load of emails out of other folders.

re :1) Does the "Number of days to leave messages on the server need to be the same for each account? I can't see how this would matter but thought I'd ask. No. re :2) Do all three folders have to be compacted before each download? If so, does it matter which order they are compacted? Also, there are a couple of settings in the settings involving compacting. I do not understand these at all but it is set to Compact all folders when it will save over 99 MB Ask every time before compacting. I have that option checked which I assume means yes. In Pop accounts, all emails initially arrive in the 'Inbox'. Some may get 'moved' to Junk or another folder for organising or storage. Those 'moved' emails appear in other folders, but in the 'Inbox' they are 'marked as deleted' and hidden. Same applies to anything you delete from the Inbox. So, the important folder to compact is the Inbox. Emails are not fully deleted from the 'Inbox' until you compact the 'Inbox'. They are hidden and 'marked as deleted' - compacting fully deletes them and I've found that this is often required in order to get them deleted off the server. Delete has not fully deleted them just in case you deleted in error and it means you can retrieve them. But, that does not work for webmail accounts that use the Gmail format because it's not possible to put deleted emails into the server Trash - pop accounts only access the server Inbox, so gmail just removes the 'label' and archives the email in 'All Mail'. That means you would have to logon to webmail periodically to properly delete them. So that's a separate issue. In your case, the auto compacting operates when you have more than 99MB of 'marked as deleted' emails. You could reduce the amount to force it to operate more frequently. Personally, I manually compact at the end of each day after I have emptied the junk. I get a lot of mail and need to tidy things up more frequently in order to help reduce risks of corruption. I compact, Inbox, Drafts and Junk to clean them up as they tend to get the most deletes or moved emails OR I compact the entire account if I've deleted a load of emails out of other folders.

Toad-Hall: Thanks for the prompt reply. First off, most of my issues revolve around the failure to delete messages older than the number of days specified in the "Leave messages on server". So your response that this setting need not be the same for all accounts eliminated one possible cause. Also, your response that the folder that most needs to be compacted is the inbox also cleared things up. Yesterday, on a hunch, I unchecked the following boxes: Compact all folders when it will save over XX MB Ask every time before compacting The next time I downloaded new messages from the server, Thunderbird finally deleted all messages older than the number of days specified in "Leave messages on server". I'm hopeful that this solved the problem by automatically compacting the necessary folders. I'll test this by doing some additional downloads over the next week or 2, but do you agree that this is the likely fix?

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