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[URGENT] Signature disappears when adding recipient (No recent changes in settings)

Thunderbird Send and receive email
GerardoPcp04 replied 1 year ago
Jgsoro
Jgsoro

Hello everyone,

I have been using Thunderbird for many years and have never experienced the following issue until now, despite not having made any conscious changes to my configuration:

The Problem:

When I click "Write" (or "Compose") a new email, the HTML/Text signature (assigned to my account) appears correctly in the message body.

The moment I add the recipient's email address in the "To" field (either by typing it or selecting it from autocomplete/address book), the signature instantly disappears from the message body.

Important Details:

Previous behavior: This never used to happen; the signature always remained.

No changes made: I have not intentionally modified the signature, identity, or account settings recently.

Signature type: The signature is configured via the account options (using HTML/local file/or plain text, depending on the test).

Email format: Composition is set to HTML.

Hello everyone, I have been using Thunderbird for many years and have never experienced the following issue until now, despite not having made any conscious changes to my configuration: The Problem: When I click "Write" (or "Compose") a new email, the HTML/Text signature (assigned to my account) appears correctly in the message body. The moment I add the recipient's email address in the "To" field (either by typing it or selecting it from autocomplete/address book), the signature instantly disappears from the message body. Important Details: Previous behavior: This never used to happen; the signature always remained. No changes made: I have not intentionally modified the signature, identity, or account settings recently. Signature type: The signature is configured via the account options (using HTML/local file/or plain text, depending on the test). Email format: Composition is set to HTML.
GerardoPcp04
GerardoPcp04
  • Top 25 Contributor
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Chosen Solution

Agradecería marcar la consulta como solucionada para sirva a otros usuarios.

All Replies (4)

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor

Hola, Otro usuario consulto por el mismo problema. Usted esta usando algún complemento para la firma del correo como "Signature Switch"? En ese caso pruebe deshabilitarlo. Si no tiene este complemento o algún de otro de firmas, entonces pruebe con el Thunderbird en "modo de resolución de problemas" que se ingresa desde el menú Ayuda. Gracias

Modified by GerardoPcp04

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor

Alguna novedad sobre las recomendaciones de mi mensaje anterior?

Jgsoro
Jgsoro Question owner

Igual que comenzo el problema se resolvio solo a los dos dias. No me dio tiempo a realizar nada, por lo que creo que puede que fuese un fallo en la actualizacion. No se como se ha resuelto, pero a fecha de hoy, ya no tengo el probema. Gracias por todo.

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor

Chosen Solution

Agradecería marcar la consulta como solucionada para sirva a otros usuarios.