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Firefox will not open in Windows 10

Obeythemoo
Obeythemoo
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Hello, 

Recently, (past month or so) I have had difficulty opening Firefox on my PC. Found suggestion of renaming the .exe which did work, but now it will not open AT ALL. Uninstalled, and re-installed. nothing. Renamed .exe. Nothing. It will OPEN as admin, but cannot access any settings or browse. I am at a loss, and really do not want to go back to Chrome.

Previously attempted uninstalling ESET antivirus and Defender, and still would not open.

Thank you!

-Tim

Hello, Recently, (past month or so) I have had difficulty opening Firefox on my PC. Found suggestion of renaming the .exe which did work, but now it will not open AT ALL. Uninstalled, and re-installed. nothing. Renamed .exe. Nothing. It will OPEN as admin, but cannot access any settings or browse. I am at a loss, and really do not want to go back to Chrome. Previously attempted uninstalling ESET antivirus and Defender, and still would not open. Thank you! -Tim

All Replies (1)

Kaasplank3333
Kaasplank3333
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows Key + [R]. This should bring up a Run box that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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