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Firefox Disconnecting Computer From Internet

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  • Last reply by Ed

meganscheidel
meganscheidel
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Within a minute of starting Firefox up, it loses internet connection and prevents the computer from connecting to anything else. Using Ethernet or Wifi doesn't work. The only thing that corrects it is restarting the computer. List of things we have tried: Troubleshooting Mode in Firefox Removing all addons Uninstalling and Reinstalling Firefox with the latest update Disabling DNS over HTTPS Clearing Firefox's DNS cache Clearing the computer's DNS cache Adding IPv6 to our standard IPv4 connection Rebooting the router Used a new Firefox profile Run a virus scan

This is on Windows 11. There are multiple other computers on the network, with W10 and W11, and none of them are having this issue. I've tried everything I can think of. After losing connection, it still pings 8.8.8.8.. Is there anything else we can try?

Within a minute of starting Firefox up, it loses internet connection and prevents the computer from connecting to anything else. Using Ethernet or Wifi doesn't work. The only thing that corrects it is restarting the computer. List of things we have tried: Troubleshooting Mode in Firefox Removing all addons Uninstalling and Reinstalling Firefox with the latest update Disabling DNS over HTTPS Clearing Firefox's DNS cache Clearing the computer's DNS cache Adding IPv6 to our standard IPv4 connection Rebooting the router Used a new Firefox profile Run a virus scan This is on Windows 11. There are multiple other computers on the network, with W10 and W11, and none of them are having this issue. I've tried everything I can think of. After losing connection, it still pings 8.8.8.8.. Is there anything else we can try?

All Replies (1)

Ed
Ed
  • Top 25 Contributor
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I'm seeing a very similar post on another forum. One reply was

"Since ping works, you have not lost your internet connection. Firefox losing connection cannot cause anything else to lose connection.

Best guess is a DNS issue. Try changing your DNS provider."

Have you tried that? FF menu > Settings > search for dns > choose 'Increased protection' > try the other choice.

Helpful?

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