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Password issue

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  • Last reply by david

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Thunderbird is asking for a new password. Not allowing my e-mail to populate. Does not recognize my existing password.

What do I need to do to open my e-mail account to download my e-mails?

Help...

Pat Reilly

Thunderbird is asking for a new password. Not allowing my e-mail to populate. Does not recognize my existing password. What do I need to do to open my e-mail account to download my e-mails? Help... Pat Reilly

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To clarify, thunderbird is presenting a password request that it received from your email provider. If you need a new password, you need to contact the email provider.

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