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Unable to create a new IMAP account

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Hello, I want to convert my POP account to an IMAP account. I am following the procedure for creating a new email account. I enter the account name, email address, and password. But at the end, I always get the following message: Authentication error. Unable to connect to the server. The configuration, username, or password are probably incorrect.

Please note that I am using the same name, email address, and password as for my POP account, as recommended in the online help.

Best regards Dominique Chevalier

Hello, I want to convert my POP account to an IMAP account. I am following the procedure for creating a new email account. I enter the account name, email address, and password. But at the end, I always get the following message: Authentication error. Unable to connect to the server. The configuration, username, or password are probably incorrect. Please note that I am using the same name, email address, and password as for my POP account, as recommended in the online help. Best regards Dominique Chevalier

All Replies (10)

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My internet service provider is "Orange".

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Turn off account hub in general settings and try again.

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Hello, I keep getting the following message: Unable to connect to the server. The configuration, username, or password is probably incorrect. Attached is an image of the settings so you can check what the account hub corresponds to.

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Attached is an image of the settings so you can check what the account hub corresponds to for me... Is this the correct setting I need to change?

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Yes, that is what you want unchecked.

Have you tried creating your account with account hub unchecked?

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Yes I did ans so I keep getting the following message: Unable to connect to the server. The configuration, username, or password is probably incorrect.

I think that if I switch my account directly from POP to IMAP, I will lose all my messages and folders. Is that right?

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Are you using Orange settings for IMAP accounts?

https://www.getmailbird.com/setup/access-orange-fr-via-imap-smtp

You cannot switch an account from one type to another. You must create the IMAP account as a new account.

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Chosen Solution

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Are you using Orange settings for IMAP accounts? : Yes

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Thank You sfhowes ! It worked! I created a password generated for 3rd-party mail apps on Orange, my 3rd-party mail apps. And it worked right away.

And thank you to Rick for supporting me too, more morally than technically, but it's good to know you're not alone!

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