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Thunderbird crashes when creating a new email account

  • 4 replies
  • 1 has this problem
  • 208 views
  • Last reply by Rick

juergen120
juergen120
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Hello, I'm using Thunderbird version 140.2.1esr (64-bit). I want to create a new account with a different email address. In the first dialog, I'm asked for my "Full Name" and "Email Address." After that, I only have the option to click "Continue." Thunderbird then crashes, and even after several minutes, it doesn't continue. I've attached a screenshot. Creating multiple accounts is actually quite common for me; I've done it several times in the past with previous versions of Thunderbird without any problems. Thank you for your support. Regards, Jürgen

Hello, I'm using Thunderbird version 140.2.1esr (64-bit). I want to create a new account with a different email address. In the first dialog, I'm asked for my "Full Name" and "Email Address." After that, I only have the option to click "Continue." Thunderbird then crashes, and even after several minutes, it doesn't continue. I've attached a screenshot. Creating multiple accounts is actually quite common for me; I've done it several times in the past with previous versions of Thunderbird without any problems. Thank you for your support. Regards, Jürgen
Attached screenshots

Chosen solution

In settings, turn off the account hub, then try again.

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All Replies (4)

Rick
Rick
  • Top 10 Contributor
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Chosen Solution

In settings, turn off the account hub, then try again.

juergen120
juergen120 Question owner
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Rick, thanks for your helpful support. Account hub (account management) is marked as "experimental" in the settings but doesn't work.

tai_jim
tai_jim
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Same issue here 143.0.1 (64-bit) on OSX 13.7.7, even after turning off the experimental "Account hub."

The crash happens when either attempting to add a new email account via File/New/email account or Account Settings/+New Account

Any other suggestions?

Rick
Rick
  • Top 10 Contributor
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tai_jim said
Same issue here 143.0.1 (64-bit) on OSX 13.7.7, even after turning off the experimental "Account hub." The crash happens when either attempting to add a new email account via File/New/email account or Account Settings/+New Account Any other suggestions?

Would you please start a new discussion so that more people will see it?