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Unable to add another email account

  • 1 reply
  • 2 have this problem
  • 18 views
  • Last reply by Rick

Arhlene
Arhlene
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Hi, I am unable to add another email account. I go to "Add email account", an "Account Hub Add your email address window" opens. I enter my name and the email address and press "Continue". A message "Looking up configuration" appears, then the box dims and a spinning circle appears. That's it. It doesn't go any further. I've tried closing out, rebooting, installing the most recent version of Thunderbird to no avail.

Hi, I am unable to add another email account. I go to "Add email account", an "Account Hub Add your email address window" opens. I enter my name and the email address and press "Continue". A message "Looking up configuration" appears, then the box dims and a spinning circle appears. That's it. It doesn't go any further. I've tried closing out, rebooting, installing the most recent version of Thunderbird to no avail.

All Replies (1)

Rick
Rick
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Hi Arhlene. You and everyone else. Someone made a bad decision to turn an experimental feature on by default. Go into settings, turn off the account hub, and try setting up your account again.

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