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New account setup gets stuck on all our PCs

  • 2 replies
  • 1 has this problem
  • 126 views
  • Last reply by zacwingfield
  • Solved

Hello All, We've used Thunderbird for a long time now. We recently added a few more computers to the office.

When we try to add an email account via File>New>Email Account We fill in the two fields and click to proceed and the swirling circle just keeps going forever.

As a test we tried to add extra email accounts to our existing computers and the same thing happens.

All thunderbird versions are: 140.2.1esr (64-bit)

When i google this problem it suggests adjusting the firewalls or antivirus settings. It just seems strange that this problem would start all of a sudden.

thank you for any help. zac

Hello All, We've used Thunderbird for a long time now. We recently added a few more computers to the office. When we try to add an email account via File>New>Email Account We fill in the two fields and click to proceed and the swirling circle just keeps going forever. As a test we tried to add extra email accounts to our existing computers and the same thing happens. All thunderbird versions are: 140.2.1esr (64-bit) When i google this problem it suggests adjusting the firewalls or antivirus settings. It just seems strange that this problem would start all of a sudden. thank you for any help. zac

Chosen solution

Go to Settings , General , Account Hub, disable Create accounts in the New account hub.

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Chosen Solution

Go to Settings , General , Account Hub, disable Create accounts in the New account hub.