Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Signing in to iCould account.

more options

14-inch MacBook Pro 2021, MacOs Sequoia 15.6.1 - Attempting to log in to my iCloud account on Firefox I receive the message, "Failed to verify your identity. Try again."

14-inch MacBook Pro 2021, MacOs Sequoia 15.6.1 - Attempting to log in to my iCloud account on Firefox I receive the message, "Failed to verify your identity. Try again."

Chosen solution

I resolved the issue by testing the login via a New Private Window. When it was successful I knew the issue was contained to the configuration on my laptop per Firefox. The solution was to clear not only "Temporary cache" but "Cookies and site data" as well. Did I lose some automatic logins? Sure. Did a few shopping carts get emptied? Absolutely. Small inconveniences.

Read this answer in context 👍 2

All Replies (4)

more options

Without seeing the issue, it sounds like a user issue. Show us something. Just says that you failed the verification process. I'm able to access my icloud account. see screenshot

Helpful?

more options

Uploading a screenshot of the error message. I have cleared the Firefox cache as well uninstalled and reinstalled Firefox to my laptop.

Helpful?

more options

I have also attempted log ins using my fingerprint (passkey) and typing in my password. Both were unsuccessful. I am however able to log in via Chrome.

Helpful?

more options

Chosen Solution

I resolved the issue by testing the login via a New Private Window. When it was successful I knew the issue was contained to the configuration on my laptop per Firefox. The solution was to clear not only "Temporary cache" but "Cookies and site data" as well. Did I lose some automatic logins? Sure. Did a few shopping carts get emptied? Absolutely. Small inconveniences.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.