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Problem: received emails appear encoded (bitdefender)

  • 3 replies
  • 3 have this problem
  • 43 views
  • Last reply by Wayne Mery

raphael.barteau
raphael.barteau
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Hello, I receive my emails in code form. Example:

( X-ProXaD-SC: state=HAM score= . X-ProXaD-Cause: 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 X-ProXaD-Context: Received: from [IPV6:2a01:e0a:153:6890:8549:21aa:815a:5692] (unknown [IPv6:2a01:e0a:153:6890:8549:21aa:815a:5692]) (Authenticated sender: raphael.barteau@free.fr) by smtp6-g21.free.fr (Postfix) with ESMTPSA id A91D378034D for <ho.ka.hey@free.fr>; Wed, 13 Aug 2025 10:24:24 +0200 (CEST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=free.fr; s=smtp-20201208; t=1755073464; bh=m+iJfftWOI9PpWVt7W6EIRRDYw8TuRpdP7qZidUJtE4=; h=Date:To:From:Subject:From; b=fHBGUl2qpN4m8/fre5zWLfOQ3e2xUGxLYhNvMYdljk6meHFeMTmdOGmcXa67zb62x eFOnFF/XZOsCNodApwagewHzjOxx6w1YcjEdLTSElTO2v968YDDUnrreqBbv19/IPI CeFOI/opazy3yDQ6Xua0DRbDZUBv1A13gD9WTBfOjBMXBqEW0mMNJ5KGggPOKkVW1c 13uM76jcbrjLPWzTbU4CZVbGI4vE0sTe/xAp3W7Wvk5xidwupwo19DLGtHYlu7N+Tb z1IvgvUtahr6EXWqMxHVhYLixBaAUp3qw91t7W5VurVr97iojtumJZYW5VZmbwLXy3 6+xmNfPdSExew== Message-ID: <8fad7a1b-440c-4647-8b96-3adcb26da069@free.fr> Date: Wed, 13 Aug 2025 10:24:26 +0200 MIME-Version: 1.0 User-Agent: Mozilla Thunderbird Content-Language: fr To: Ho-Ka-Hey Raphael <ho.ka.hey@free.fr> From: Ho-Ka-Hey Raphael <raphael.barteau@free.fr> Subject: Test Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: 8bit

Je test avec la sécurité abaissée ) The problem is only present in Thunderbird; the emails are clearly readable in my provider's online messaging system. In image 1 you can see that there is no subject or the name of the correspondent and in image 2 the email is unreadable... hundreds of lines of code. Could you help me? Thank you very much.

Hello, I receive my emails in code form. Example: ( X-ProXaD-SC: state=HAM score= . X-ProXaD-Cause: 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 X-ProXaD-Context: Received: from [IPV6:2a01:e0a:153:6890:8549:21aa:815a:5692] (unknown [IPv6:2a01:e0a:153:6890:8549:21aa:815a:5692]) (Authenticated sender: raphael.barteau@free.fr) by smtp6-g21.free.fr (Postfix) with ESMTPSA id A91D378034D for <ho.ka.hey@free.fr>; Wed, 13 Aug 2025 10:24:24 +0200 (CEST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=free.fr; s=smtp-20201208; t=1755073464; bh=m+iJfftWOI9PpWVt7W6EIRRDYw8TuRpdP7qZidUJtE4=; h=Date:To:From:Subject:From; b=fHBGUl2qpN4m8/fre5zWLfOQ3e2xUGxLYhNvMYdljk6meHFeMTmdOGmcXa67zb62x eFOnFF/XZOsCNodApwagewHzjOxx6w1YcjEdLTSElTO2v968YDDUnrreqBbv19/IPI CeFOI/opazy3yDQ6Xua0DRbDZUBv1A13gD9WTBfOjBMXBqEW0mMNJ5KGggPOKkVW1c 13uM76jcbrjLPWzTbU4CZVbGI4vE0sTe/xAp3W7Wvk5xidwupwo19DLGtHYlu7N+Tb z1IvgvUtahr6EXWqMxHVhYLixBaAUp3qw91t7W5VurVr97iojtumJZYW5VZmbwLXy3 6+xmNfPdSExew== Message-ID: <8fad7a1b-440c-4647-8b96-3adcb26da069@free.fr> Date: Wed, 13 Aug 2025 10:24:26 +0200 MIME-Version: 1.0 User-Agent: Mozilla Thunderbird Content-Language: fr To: Ho-Ka-Hey Raphael <ho.ka.hey@free.fr> From: Ho-Ka-Hey Raphael <raphael.barteau@free.fr> Subject: Test Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: 8bit Je test avec la sécurité abaissée ) The problem is only present in Thunderbird; the emails are clearly readable in my provider's online messaging system. In image 1 you can see that there is no subject or the name of the correspondent and in image 2 the email is unreadable... hundreds of lines of code. Could you help me? Thank you very much.
Attached screenshots

Modified by Wayne Mery

Chosen solution

Bonjour Raphaël,

Depuis hier, exactement le même problème. J'ai tenté le démarrage en mode dépannage, sans effet. J'ai fait "réparer le dossier", sans effet. J'ai supprimé le fichier d'indexation pour refaire l'indexation mais sans effet également. J'étais en canal ESR, j'ai réinstallé la version 141 release mais problème toujours persistant. Donc là je cale et j'espère qu'une bonne âme nous aidera à trouver la soluce. Si je trouve de mon côté, je posterai la soluce.

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chrisbraque
chrisbraque
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Chosen Solution

Bonjour Raphaël,

Depuis hier, exactement le même problème. J'ai tenté le démarrage en mode dépannage, sans effet. J'ai fait "réparer le dossier", sans effet. J'ai supprimé le fichier d'indexation pour refaire l'indexation mais sans effet également. J'étais en canal ESR, j'ai réinstallé la version 141 release mais problème toujours persistant. Donc là je cale et j'espère qu'une bonne âme nous aidera à trouver la soluce. Si je trouve de mon côté, je posterai la soluce.

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raphael.barteau
raphael.barteau Question owner
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Bonjour, je pense avoir résolu ce problème en modifiant le serveur POP de ma messagerie FREE en IMAP dans Thunderbird. En effet en le modifiant en IMAP j'ai réussi à recevoir mes mails normalement.

Avant toute modification, il est conseillé de sauvegarder vos messages POP si vous souhaitez les conserver. Vous pouvez les déplacer dans un dossier local Thunderbird car il faut supprimer le compte POP actuel pour créer un nouveau compte IMAP. Cordialement.

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Wayne Mery
Wayne Mery
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  • Moderator
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Solution update posted at 8:48 Eastern time (12:48 UTC) Thursday by Alexlandru_BD, an admin at bitdefender, "The developers reverted the changes made in the last signature update and this should do the trick until a permanent fix is deployed. Just click on update in systray and reboot once completed. But keep in mind this change is being rolled out gradually, so it may not reach everyone at the same time.." More details at https://www.reddit.com/r/Thunderbird/comments/1mo693n/comment/n8ammvq/

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