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Firefox Web compatibility
jscher2000 -... replied
GordonT
GordonT

I received a new computer, I installed Firefox on it and tried to install gmail in the Firefox. There was a bunch of things it wanted me to do and when I had completed them all I get is a screen that says it is Gmail and has a primary tab a social tab and a promotional tab on it bu no mail. what I have I not done. I would like the gmail the same way I have it in edge and google.

I received a new computer, I installed Firefox on it and tried to install gmail in the Firefox. There was a bunch of things it wanted me to do and when I had completed them all I get is a screen that says it is Gmail and has a primary tab a social tab and a promotional tab on it bu no mail. what I have I not done. I would like the gmail the same way I have it in edge and google.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Hi Gordon, thank you for sharing some browser data. You have a number of weird add-ons installed. Could you try disabling the ones that are not essential to your browsing for the next 24 hours? Here's how:

Open the Add-ons page. Either:

  • click the Extensions button (puzzle piece) on the toolbar > Manage Extensions
  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.

If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:

Then cast a critical eye over the list below that heading. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove). For your privacy and security, don't let mystery programs linger here.

Any improvement?

Note: Sometimes extensions can frustrate access to this page. In that case, first restart Firefox in its Troubleshot Mode and then try again. See: Use Troubleshoot Mode in Firefox -- Open, not Refresh.

Next, you don't normally need to install anything to access Gmail. Just go to a Google page, sign in, click the button with the nine little squares on the upper right, and go to Gmail. Is that where you are?