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Solved Archived

no access to hotmail

stenohansson replied
stenohansson

Hello, suddenly I cannot log in to hotmail from firefox, from safari it is OK.

Hello, suddenly I cannot log in to hotmail from firefox, from safari it is OK.
Attached screenshots

All Replies (2)

I'm in it everyday with no issues. see screenshot Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

Did you clear the browser cache? https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Also, full browser screenshots are more useful.

Chosen Solution

Thank you, jonz, I tried to open Hotmail in troubbleshoot mode but without success. I then uninstalled Firefox and installed it anew, an lo, I could access it. I have had Firefox for years and Hotmail even longer ( and I use MAC) so I can´t see why now this problem appeared. I could have something to do with my recent upgrade of Firefox, perhaps. Thank you once more for your help.