Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks disappeared when I restarted my desktop.

more options

No dates show up under under restore. All the other options the articles mention seem to be missing from my version of FF.

No dates show up under under restore. All the other options the articles mention seem to be missing from my version of FF.

All Replies (2)

more options

I just found out Firefox did an update when it restarted. I'm using windows 11.

Helpful?

more options

Sorry to hear about this problem. Is Firefox like a blank slate, or does it seem to still have your other customizations?

One possible reason for Firefox to start up without some of all of your data is that a file was locked/inaccessible. Therefore, I always suggest starting with exiting Firefox and doing a normal Windows shutdown and restart to complete any pending updates and release any file locks.

Next, depending on the problem:

(A) Firefox doesn't have any of your data

Please try the steps in the first section of the following article: Recover lost or missing Bookmarks

(B) Firefox has some of your settings but bookmarks aren't working correctly

Let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane
> Task: invalidateCaches
+ The caches have been invalidated
> Task: checkCoherence
+ The database is coherent

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

After that, the feature should report the number of bookmarks, which hopefully is well in excess of the 19-25 that come with a new install. You may need to scroll down to read the details for moz_bookmarks.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.