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What does this error msg mean? "The specified object was not found in the store...."

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Hello, I have several role-based accounts attached to my work email account. When trying to read an email from one of those role-based account, when Thunderbird tries to load the email, I get the following error message: "The specified object was not found in the store. The store ID isn't an ID of an item." The message never loads. I just get the error message. What does this mean and how do I fix it?

Thanks!

Hello, I have several role-based accounts attached to my work email account. When trying to read an email from one of those role-based account, when Thunderbird tries to load the email, I get the following error message: "The specified object was not found in the store. The store ID isn't an ID of an item." The message never loads. I just get the error message. What does this mean and how do I fix it? Thanks!

Chosen solution

The last reply didn't solve my problem but it did confirm that I was looking in the wrong place for an answer.

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This doesn't sound like an error from Thunderbird. Please post a screen shot.

Also, please explain what you mean by role-based account.

Thanks

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Hi, I think I used a local phrase ("role based"). I think the more global phrase is shared mailbox. I also think that you are correct - that it's not a Thunderbird issue. I'm using Owl and they no longer seem to support a shared mailbox. But, thank you for taking the time to consider my question!

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Chosen Solution

The last reply didn't solve my problem but it did confirm that I was looking in the wrong place for an answer.

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