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Unable to join my account

Firefox Two-factor authentication
Paul replied
aya gatasha
aya gatasha

Hello Roblox Support,and Firefox

My name is Ayah, and I’m having trouble accessing my Roblox account. After I accidentally clicked on a suspicious link, I was logged out and now I’m being asked for a two-factor authentication (2FA) code that I don’t recognize or have access to.

I believe my account may have been compromised, and I no longer have control over the 2FA settings. This account is very important to me, and I would really appreciate your help in recovering it as soon as possible.

Could you please help me disable the unauthorized 2FA or restore my account?

Thank you for your support, Aya Ghtasha

User Liliana_7544 Gmail [email address]

Hello Roblox Support,and Firefox My name is Ayah, and I’m having trouble accessing my Roblox account. After I accidentally clicked on a suspicious link, I was logged out and now I’m being asked for a two-factor authentication (2FA) code that I don’t recognize or have access to. I believe my account may have been compromised, and I no longer have control over the 2FA settings. This account is very important to me, and I would really appreciate your help in recovering it as soon as possible. Could you please help me disable the unauthorized 2FA or restore my account? Thank you for your support, Aya Ghtasha User Liliana_7544 Gmail [email address]
Attached screenshots

Modified by Paul

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

I will remove your email address from your question as this is an open forum.

Worth noting that this is not Roblox support - you are through to the Firefox support forum.