Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to join my account

  • 1 reply
  • 0 have this problem
  • 13 views
  • Last reply by Paul

more options

Hello Roblox Support,and Firefox

My name is Ayah, and I’m having trouble accessing my Roblox account. After I accidentally clicked on a suspicious link, I was logged out and now I’m being asked for a two-factor authentication (2FA) code that I don’t recognize or have access to.

I believe my account may have been compromised, and I no longer have control over the 2FA settings. This account is very important to me, and I would really appreciate your help in recovering it as soon as possible.

Could you please help me disable the unauthorized 2FA or restore my account?

Thank you for your support, Aya Ghtasha

User Liliana_7544 Gmail [email address]

Hello Roblox Support,and Firefox My name is Ayah, and I’m having trouble accessing my Roblox account. After I accidentally clicked on a suspicious link, I was logged out and now I’m being asked for a two-factor authentication (2FA) code that I don’t recognize or have access to. I believe my account may have been compromised, and I no longer have control over the 2FA settings. This account is very important to me, and I would really appreciate your help in recovering it as soon as possible. Could you please help me disable the unauthorized 2FA or restore my account? Thank you for your support, Aya Ghtasha User Liliana_7544 Gmail [email address]
Attached screenshots

Modified by Paul

All Replies (1)

more options

Hi

I will remove your email address from your question as this is an open forum.

Worth noting that this is not Roblox support - you are through to the Firefox support forum.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.