supporting thunderbird - strange issue between start page (Settings) and inapp notifications (on macOS)
Hi. I donate 20 bucks a month to Thunderbird. Love it.
Was wondering if there is a way to disable the "support thunderbird" pop ups that always occur upon launch.
Much obliged.
Modified by Wayne Mery
Chosen solution
Looks like the latest update solved it. Haven't seen the appeal tab in a couple days.
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Please make sure "<path-to-profile-folder>\scheduled-notifications\notifications.json" file is not read-only.
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The following steps might be helpful:
1. Go into profile folder of Thunderbird.
You can find instructions on how to go into profile folder of Thunderbird in the following link: Profiles - Where Thunderbird stores your messages and other user data https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data
2. If Thunderbird is open, close Thunderbird.
3. (Inside profile folder of Thunderbird) Go into "scheduled-notifications" folder.
4. (Inside "scheduled-notifications" folder) You will see "notifications.json" file. Make sure this file is not read-only. If this file is read-only, change it to be writable and readable.
The following link might be helpful: Change permissions for files, folders, or disks on Mac https://support.apple.com/en-ca/guide/mac-help/mchlp1203/mac
5. Open Thunderbird > "Only 3% of users support Thunderbird" page will show in tab > close the tab > close Thunderbird > open Thunderbird again > now "Only 3% of users support Thunderbird" page should not show at all.
Chosen Solution
Looks like the latest update solved it. Haven't seen the appeal tab in a couple days.