Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos on news sites don't play

  • 7 replies
  • 1 has this problem
  • 138 views
  • Last reply by kittysback

For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any suggestions?

Firefox 137.0.2 (64-bit)
For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any suggestions? Firefox 137.0.2 (64-bit)
Attached screenshots

All Replies (7)

Links to the problem site.

Links to the problem site.

It loads and plays just fine on my Firefox 137.0.2 without issues.

So it is likely nothing to do with Firefox.... anyone have any suggestions?

Did you verify it in Safe Mode in Firefox as well?

I have just done that and the videos DO play in safe mode