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Connecting to iDrive on Synology NAS fails

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  • Last reply by m_h_west

m_h_west
m_h_west
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The iDrive backup app on my synology nas is accessed via a web browser over my local network using an ip address. It has a two step security setup. First to enter Synology credentials and then iDrive's. After entering the iDrive credentials, all I get is a spinning wheel. It is supposed to present a box to enter a validation code, sent to me by email (which I get). The box is never shown.

The process works in Chrome and Edge successfully. I contacted iDrive support and they told me that since it fails only in Firefox, that I should contact the browser vendor.

There is no error message.

I tried clearing my browser cache, restarting Firefox and my computer, none of which helped.

Please can you advise me?

Firefox 137.0.2 (64 bit). Windows 10 Home 22H2 Os Build 19045.5737.

The iDrive backup app on my synology nas is accessed via a web browser over my local network using an ip address. It has a two step security setup. First to enter Synology credentials and then iDrive's. After entering the iDrive credentials, all I get is a spinning wheel. It is supposed to present a box to enter a validation code, sent to me by email (which I get). The box is never shown. The process works in Chrome and Edge successfully. I contacted iDrive support and they told me that since it fails only in Firefox, that I should contact the browser vendor. There is no error message. I tried clearing my browser cache, restarting Firefox and my computer, none of which helped. Please can you advise me? Firefox 137.0.2 (64 bit). Windows 10 Home 22H2 Os Build 19045.5737.

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m_h_west
m_h_west Question owner
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Update: same issue on newly installed Windows 11 system with fresh install of Firefox.

The only error I do get is a certificate warning from the Synology NAS, when I first enter the address for the IDrive app. Accepting the lack of a certificate is the only way to proceed. After accepting, the warning does not reappear unless the browser cache is cleared.

Firefox 137.0.2 (64bit). Windows 11 Home 24H2 OS Build 26100.3775.

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