Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost inbox subfolders on re-install

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by Mapenzi

dlockesf1
dlockesf1
more options

I had to do a Windows reinstall on my wife's computer. Before that, I backed up the profile file to a backup drive. There were a lot of subfolders on the inbox prior to the transition. Afterwards, I tried both copying and importing the profile folder from the backup drive. In both cases, the subfolders didn't reappear but the messages in the inbox did. Is there any way to recover them? I'm running Thunderbird 137.0.1 on windows 11. The mail is on a POP server. Thanks for any advice.

I had to do a Windows reinstall on my wife's computer. Before that, I backed up the profile file to a backup drive. There were a lot of subfolders on the inbox prior to the transition. Afterwards, I tried both copying and importing the profile folder from the backup drive. In both cases, the subfolders didn't reappear but the messages in the inbox did. Is there any way to recover them? I'm running Thunderbird 137.0.1 on windows 11. The mail is on a POP server. Thanks for any advice.

All Replies (1)

Mapenzi
Mapenzi
  • Top 25 Contributor
more options

Since your wife created subfolders in the Inbox folders you should find an Inbox file, an Inbox.sbd folder and an Inbox.msf index file (the index file can be neglected) in the "pop.xxx.xx" account folder in Mail in the Thunderbird profile. Did you also import the Inbox.sbd folder from your backup to the new profile folder? The Inbox.sbd folder contains all mbox files of the Inbox subfolders. If you are not sure show us a screen shot of the contents of the account folder "pop.xxx.xx" in the backup.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.