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Unable to set up Titan mail

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  • Last reply by david

David Hughes
David Hughes
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I have 2 email addresses on my hostinger account for myself and my wife. A third catch all also exists for the domain ubasti.co.uk.

We have both been using Thunderbird on these accounts successfully for around 2 years now.

Suddenly my wife's account is no longer getting any new emails.

Address is chris@ubasti.co.uk and this is using Windows 11 Home.

I have uninstalled / reinstalled Thunderbird several times now and the result is always the same.

No new emails to download.

I checked and double checked the settings for server incoming and outgoing and they are correct.

I have also tried setting up my wife's email account on my own Thunderbird set up on Windows 10 Pro.

Using the configure manually set up which returns "Thunderbird failed to find the settings for your email account" when clicking Re-test.

Enable third party apps is configured on all 3 accounts.

Can you help with resolving this issue please?

I have 2 email addresses on my hostinger account for myself and my wife. A third catch all also exists for the domain ubasti.co.uk. We have both been using Thunderbird on these accounts successfully for around 2 years now. Suddenly my wife's account is no longer getting any new emails. Address is chris@ubasti.co.uk and this is using Windows 11 Home. I have uninstalled / reinstalled Thunderbird several times now and the result is always the same. No new emails to download. I checked and double checked the settings for server incoming and outgoing and they are correct. I have also tried setting up my wife's email account on my own Thunderbird set up on Windows 10 Pro. Using the configure manually set up which returns "Thunderbird failed to find the settings for your email account" when clicking Re-test. Enable third party apps is configured on all 3 accounts. Can you help with resolving this issue please?

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david
david
  • Top 10 Contributor
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I have no specific 'solution', but my inference is these are self-hosted accounts. Sharing my personal experience with same, sometimes the web hosts change the server settings. My first suggestion is to contact the hostinger help desk to confirm the settings. Uninstalling is not recommended, as that sometimes causes more problems.