Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot play videos on CNN.com ONLY

  • 3 replies
  • 0 have this problem
  • 10 views
  • Last reply by jonzn4SUSE

more options

I can select the video on the thumbnail and then the thumbnail says playing but nothing is happening. No video and no audio. Videos on all other sites work normally

I can select the video on the thumbnail and then the thumbnail says playing but nothing is happening. No video and no audio. Videos on all other sites work normally
Attached screenshots

All Replies (3)

more options

Just to avoid confusion - CNN videos do not play on Chrome browser I installed and removed to test if it is Firefox only.

Helpful?

more options

Same with Edge

Helpful?

more options

Anony Mouse said

Just to avoid confusion - CNN videos do not play on Chrome browser I installed and removed to test if it is Firefox only.

So it's not a browser, but system issue. What version of Firefox? What OS? If windows, home or pro and are you running any security software besides MS Defender? What computer make and model? Videos are working for me. see screenshot Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Modified by jonzn4SUSE

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.