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I can login to my account, but I still LOST it!

  • 3 replies
  • 1 has this problem
  • 76 views
  • Last reply by Phyo Zeng

qiangzeng.phy
qiangzeng.phy

I tried to login to my account with my email address, but it pops out to ask mw to create a new account. How wierd is that?! I follow the previous registration confirmation email last year and trace my account. I can clearly see that the email address is the one I try to login with. how is that happen? can i get my data back?

BTW, I create the recovery key through the website. The problem is how I login my account in the APP.

I tried to login to my account with my email address, but it pops out to ask mw to create a new account. How wierd is that?! I follow the previous registration confirmation email last year and trace my account. I can clearly see that the email address is the one I try to login with. how is that happen? can i get my data back? BTW, I create the recovery key through the website. The problem is how I login my account in the APP.

All Replies (3)

qiangzeng.phy
qiangzeng.phy Question owner

The account I am using here is not the one I used to use. I create a now account to post the help.

markwarner22
markwarner22

If you lost access and email access to that account no users on here can help since that is now a lost account.

Phyo Zeng
Phyo Zeng

Relax, it is a common issue frequently raised by Chinese users.

The database for Chinese users is separated from the global users.

What you need to do is

1. open configuration by typing "about:config" in the address bar 2. search for "identity.fxaccounts.autoconfig.uri" 3. fill in the blank with "https://accounts.firefox.com.cn", then apply

login in with your previous account

Good luck

Modified by Phyo Zeng