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viewing pdf file

  • 2 replies
  • 0 have this problem
  • 19 views
  • Last reply by cor-el

mary141
mary141
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Every time I try to view a pdf file on Firefox I can view the file but in the lower right 1/4 of the screen I get a graphic of a page with shaded areas representing lines with writing on them. There is a type of pen cursor moving along the line.

This happens with different pdfs - from the internet and from my saved files. This doesn't happen on another computer with Firefox.

I've deleted and redownloaded Firefox an number of times, also tried troubleshoot mode - no improvement. Virus scanned, restarted a number of times.

Pdfs work on edge and chrome and reader with no problem.

I have a screenshot.

Any Ideas? Thanks

Every time I try to view a pdf file on Firefox I can view the file but in the lower right 1/4 of the screen I get a graphic of a page with shaded areas representing lines with writing on them. There is a type of pen cursor moving along the line. This happens with different pdfs - from the internet and from my saved files. This doesn't happen on another computer with Firefox. I've deleted and redownloaded Firefox an number of times, also tried troubleshoot mode - no improvement. Virus scanned, restarted a number of times. Pdfs work on edge and chrome and reader with no problem. I have a screenshot. Any Ideas? Thanks
Attached screenshots

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Steps to replicate with links to the same pdf if possible. What happens on this site? https://www.irs.gov/downloads/irs-pdf Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf What security software are you running?

Helpful?

cor-el
cor-el
  • Moderator
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This could be about something like "Recommend features as you browse" in "*Settings -> General -> Browsing".

Helpful?

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