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"Please enter primary password" multiple times per day or per hour

  • 1 reply
  • 1 has this problem
  • Last reply by cor-el

dhg
dhg
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For the last several weeks, Firefox has been prompting me to "Please enter primary password" multiple times per day or even per hour. If I do so, the dialog box goes away, only to come back again later. I'm finding this very frustrating.

Firefox does always prompt for this when I start it, as it has for many years.

I tried the recommended solution for a similar problem presented here but it didn't help.

This started some time after I updated from 130.0.1 to 133.0, but I have no idea whether the update is the cause.

Can anyone recommend what I can do to solve this or at least to investigate it further?

For the last several weeks, Firefox has been prompting me to "Please enter primary password" multiple times per day or even per hour. If I do so, the dialog box goes away, only to come back again later. I'm finding this very frustrating. Firefox does always prompt for this when I start it, as it has for many years. I tried the recommended solution for a similar problem presented [https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password here] but it didn't help. This started some time after I updated from 130.0.1 to 133.0, but I have no idea whether the update is the cause. Can anyone recommend what I can do to solve this or at least to investigate it further?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you using Sync?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

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