Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to send or receive messages

  • No replies
  • 0 have this problem
  • 4 views
  • Archived
Peter Behrendt
Peter Behrendt

Error message when trying to send a message: Sending of the message has failed. Peer's Certificate issuer is not recognised. The configuration related to smtp.message.com must be corrected. When you click on OK, it brings up another lengthy description of licenses etc.. but no result. I'm trying to send a picture but I'm not sure how. In-any case, i'm sending this for my Wife's account: erika-b@netspace.net.au 

We had a long-standing conversation with The Messenger Company, but the were unable to solve the  problem.

Regards, Peter Behrendt

Error message when trying to send a message: Sending of the message has failed. Peer's Certificate issuer is not recognised. The configuration related to smtp.message.com must be corrected. When you click on OK, it brings up another lengthy description of licenses etc.. but no result. I'm trying to send a picture but I'm not sure how. In-any case, i'm sending this for my Wife's account: erika-b@netspace.net.au We had a long-standing conversation with The Messenger Company, but the were unable to solve the problem. Regards, Peter Behrendt