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Cannot access saved passwords without entering my Username and password

  • 3 replies
  • 2 have this problem
  • 6 views
  • Last reply by chattome

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When I've clicked on 'Show Passwords' before, they have always appeared - but today this screen was displayed.

I thought my user name was: first name (abbreviated), followed by a space and my surname - as it appears on emails I send.

As for the password, I never set a master password when I downloaded Thunderbird and imported all my mail accounts.

I tried entering the password set for signing into the PC I was using without success.

I therefore don't know how to satisfy Windows Security with user name or / and password.

If you had this problem and overcame it, please tell me how. Thank you!

When I've clicked on 'Show Passwords' before, they have always appeared - but today this screen was displayed. I thought my user name was: first name (abbreviated), followed by a space and my surname - as it appears on emails I send. As for the password, I never set a master password when I downloaded Thunderbird and imported all my mail accounts. I tried entering the password set for signing into the PC I was using without success. I therefore don't know how to satisfy Windows Security with user name or / and password. If you had this problem and overcame it, please tell me how. Thank you!
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Chosen solution

See up the top of the dialog where it says windows security. That is windows asking you for your windows account password to verify you are actually you before showing the saved passwords. I have no idea what your user account password is, but if you have followed the recent requests, it will be the password and user name you use to access your Microsoft tools like cloud backup.

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Chosen Solution

See up the top of the dialog where it says windows security. That is windows asking you for your windows account password to verify you are actually you before showing the saved passwords. I have no idea what your user account password is, but if you have followed the recent requests, it will be the password and user name you use to access your Microsoft tools like cloud backup.

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Hi Matt

Thanks for your speedy response.

I don't use Microsoft tools / The Cloud.

I'm stumped.

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Now sorted!

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