Issues with video performance
For the past few months, videos on YouTube haven't been playing properly. They load just fine and there's no issues with the auto, but once the video starts playing it will sometimes be zoomed into the top left corner, making it impossible to properly see what's going on.
This happens with music videos too, both official and lyrical. It will be zoomed in close to the top left corner and just barely catches what's going on in the video. Sometimes, video do play like they're supposed to, but for the most part, they'll be zoomed in as soon as I hit play.
All Replies (6)
Khalid said
Hey Starlight, Do you have any extensions installed? (Menu > Extensions)
My apologies for the very delayed response. I am also unsure if I am doing this correctly, so please excuse me if I get anything wrong.
Yes, I do indeed have an extension installed, but I have never experienced issues with it nor have I heard stories about people who have had a bad experience with the extension. The problem didn't arise until about Mid-July, if I remember correctly.
After updating the Firefox app, videos started have performance issues. I have also noticed that sometimes the issue persists even when I select the "Desktop Site".
Hi
What is the make and model of your Android device?
I am hearing that other people are having this issue. Would you be willing to help us to fix this? - we might have a few more questions for you.
Paul said
Hi What is the make and model of your Android device? I am hearing that other people are having this issue. Would you be willing to help us to fix this? - we might have a few more questions for you.
A Huawei P20 Pro
I would delighted to help with fixing this issue, and I will do my best to answer any questions you have for me.
That is very interesting. I was working with someone earlier that had the same problem on the same phone. Can you provide a screenshot of YouTube when this issue is occurring?
- Does this issue prosiest using any other browser?
Khalid said
That is very interesting. I was working with someone earlier that had the same problem on the same phone. Can you provide a screenshot of YouTube when this issue is occurring?
- Does this issue prosiest using any other browser?
I have taken multiple screenshots of this issue, both with desktop on and turned off. I have also taken screenshots of the same issue happening with YouTube Shorts. Similar to videos outside of YouTube shorts, some work and some don't, especially in desktop mode.
I only use Firefox, so I am unsure if the video issue persists on other browsers.
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