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conflict between Inbox info and the content

Thunderbird Email and messaging
bhague replied 2 years ago
bhague
bhague

Have just had an issue with an email coming in from a support person at the Uni helpdesk. The inbox (see below left) shows the correct name and email address, but the content is quite different.

When I checked the mail using Outlook, the correct file content was shown (see below right).

I have tried compacting the Inbox folder within TB [128.2.0esr (64-bit)], but no change. I am running Win 11 (64-bit) 23H2 with the latest cumulative update (KB5043076) installed 5 days ago.

Any suggestions gratefully received!

Bill

Have just had an issue with an email coming in from a support person at the Uni helpdesk. The inbox (see below left) shows the correct name and email address, but the content is quite different. When I checked the mail using Outlook, the correct file content was shown (see below right). I have tried compacting the Inbox folder within TB [128.2.0esr (64-bit)], but no change. I am running Win 11 (64-bit) 23H2 with the latest cumulative update (KB5043076) installed 5 days ago. Any suggestions gratefully received! Bill
Attached screenshots

All Replies (2)

sfhowes
sfhowes

Chosen Solution

Try this: right-click the folder, Properties, Repair Folder, to rebuild the folder index.

bhague
bhague Question owner

Thank you! It worked! Although it took much longer than I had expected!! Cheers Bill