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Firefox does not open a link from a newsletter properly

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  • 0 have this problem
  • Last reply by cor-el

Bill Schipper
Bill Schipper
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I receive a daily email from the Toronto Star with brief summaries of current news stories. The summaries include a link that opens the complete article in Firefox (or other browsers).

When I open the full article in Firefox, the article stops at an advertisement (which does not display). The ad includes the wording "Story continues below", but it does not; instead it goes to the end of the article.

When I open the same article in Chrome, the article opens properly.

I am attaching screen shots of the two browsers. I tried manually collecting the Data as well, but it extends to 80 p. I can save it in Word, then convert to a PDF file in Adobe Acrobat, but I cannot convert the file to a .JPEG and attach it. I am happy to send a copy of the Word file; just ask

I receive a daily email from the Toronto Star with brief summaries of current news stories. The summaries include a link that opens the complete article in Firefox (or other browsers). When I open the full article in Firefox, the article stops at an advertisement (which does not display). The ad includes the wording "Story continues below", but it does not; instead it goes to the end of the article. When I open the same article in Chrome, the article opens properly. I am attaching screen shots of the two browsers. I tried manually collecting the Data as well, but it extends to 80 p. I can save it in Word, then convert to a PDF file in Adobe Acrobat, but I cannot convert the file to a .JPEG and attach it. I am happy to send a copy of the Word file; just ask
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock,NoScript,DuckDuckGo PE,Disconnect,Ghostery,uBlock Origin,Malwarebytes), always make sure such extensions do not block content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

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