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When I use ZOOM, the Video does not work. I see the gray lock image not my face.

Firefox Troubleshooting
SuMo Bot replied
christine41036
christine41036

When I use ZOOM, the Video does not work. I see the gray lock image not my face.

I have Windows 11, and a Lenovo DESKTOP-S7TI8GU. Intel(R) Core(TM) i5 . 64 bit OS. How do I fix this problem? - Christine

When I use ZOOM, the Video does not work. I see the gray lock image not my face. I have Windows 11, and a Lenovo DESKTOP-S7TI8GU. Intel(R) Core(TM) i5 . 64 bit OS. How do I fix this problem? - Christine

All Replies (1)

SuMo Bot
SuMo Bot

Hard to help with something we cannot see. Post a screenshot of the issue. I was able run a test and everything worked for me. see screenshots Here's a test link. https://app.zoom.us/test