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ISP Non Support of Thunderbird 2024

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  • Last reply by Niki

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Today, July 31,2024... Told by Spectrum that third party Thunderbird is no not supported on their servers

* My email 'In box' is frozen and the Login box persistently fails for xxxxxxx@roadrunner.com on mail.twc.com 

Is there any way to keep Thunderbird separate and retain my current email address?

Today, July 31,2024... Told by Spectrum that third party Thunderbird is no not supported on their servers * My email 'In box' is frozen and the Login box persistently fails for xxxxxxx@roadrunner.com on mail.twc.com * My take away is that the only way I can retain my address is to attach it to a web mail account such as https://webmail.spectrum.net/mail or google mail. Is there any way to keep Thunderbird separate and retain my current email address?

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David, Thank you for the timely reply! You were on the money! It seems that Spectrum (Charter Communications) no longer supports third party clients. All went South when I opted for Fidium fiberoptic internet, but I forgot about hardware limitations like my 5 year old computer that won't support that speed. When I went back to Spectrum (the only cable offering in my area), the back connection was no longer there because of non-support. If I hadn't opted for the change, all would have been fine!

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I saw a post similar to this recently. To not allow Thunderbird would be to not allow any third-party access. My assumption is that Spectrum just doesn't like providing assistance to users who use email clients instead of the web interface.. If your email is not working, please post screenshots of incoming server setting and SMTP server setting, and someone here may be able to assist.

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Chosen Solution

David, Thank you for the timely reply! You were on the money! It seems that Spectrum (Charter Communications) no longer supports third party clients. All went South when I opted for Fidium fiberoptic internet, but I forgot about hardware limitations like my 5 year old computer that won't support that speed. When I went back to Spectrum (the only cable offering in my area), the back connection was no longer there because of non-support. If I hadn't opted for the change, all would have been fine!